It is possible that you cannot find or download the app in the App Store or Google Play Store. For security reasons, older versions of an operating system are no longer supported by the app. In this case, you unfortunately cannot install the app on your device. If this is the case, please check your current operating system version under Settings; you may be able to update it. In your App Store or Google Play Store, the app description will tell you which versions of the OS are supported.
The app needs access to the camera so you can scan a QR code on the flyer. The app wants to send you notifications to inform you of new statuses, such as when your report is ready.
Please contact the medical practice or test center where you took the test to obtain the flyer and the QR code on it.
You can register your order in the app at any time using the order number. Please note it may take some time for the order to arrive at the lab and be processed. Once the report is ready or 24 hours after registration, you will receive a notification (via push notification, if you have enabled this for the app).
If the report is not immediately available in the app after registration, it is most likely still being processed. In this case, you will automatically be informed 24 hours after your registration whether your report is ready. If the report is available, you can view it in the app. If no order can be found for your registered data, you will be notified as well. Please check the information you entered and try registering again.
Note: Reports are usually available within 24 hours. In exceptional cases, such as high demand at test centers or around weekends and holidays, processing may take a bit longer.
No, the report initially remains visible in the app interface. However, you can download, forward, or print it by clicking on the respective print icon.
Once the report is ready, you can access it (you will be notified via push notification if enabled). Simply open the app, and the report will automatically begin downloading (if the initial registration was successful). Once you've opened the report at least once, it remains available in the app without time restriction.
If you do not open your report within 30 days after it's made available, please contact support to retrieve it. You can send a support request via the menu.
Additional reports must be registered in the app again using ZIP code, date of birth, and order number. Registration of a report triggers its delivery to your app. You only need to set a password and PIN during the initial registration; your login data can still be used afterwards. Note: this is only valid if the app hasn't been uninstalled and reinstalled on your or a new device. After reinstalling the app, a new (initial) registration is required.
Please check the following options:
If you uninstalled the app after registering your order, the newly installed app can no longer be assigned the report, since assignment is based on a unique "App ID". To access your report, please contact support. You can find support in the app under: Menu → Support.
To keep your report data as secure as possible, the app is password protected. This also protects your report data from unauthorized access on your device.
The PIN allows you to reset your password in case you forget it and to set a new one. To do this, tap "Forgot" on the app's login screen. During the process, a new PIN will also be created, as the old one becomes invalid for security reasons.
You can reset your password using the PIN and create a new password. For more details, see "Why does the app need a PIN?"
The app lets you request a new PIN via facial or fingerprint recognition. On the login screen, tap "Forgot" to begin the process.
This likely happens because the app doesn’t have permission to use biometric authentication on your device. You’ll see an error saying "You can grant the app the necessary permission in your phone’s settings." Once granted, biometric authentication (called "Face ID" on iPhones) should work. If the problem persists, contact support via the app.
It is not possible for one person to retrieve reports for themselves and another person (e.g., a child) via the app on a single device. Please ensure that only one person’s reports are registered per device.
No, the Befund2Go app is only available in the Google Play Store and Apple App Store, and can therefore only be used on iOS and Android (mobile) devices. However, it can typically be used on a tablet.
You can delete your account within the app itself. In the app menu, go to "Support", then in the dropdown menu "Please select", choose "Delete account". Confirm to complete the deletion.